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STORE POLICY

Terms & Conditions

These terms and conditions govern specific competitions and your use of the Shazz Jewellery  (we/us/our) website (“our Website”) and set out our privacy policy in relation to personal information which we collect from you ( you/your). These terms and conditions form an agreement between us. By visiting and/or using our Website and associated services, you agree to be bound by these terms and conditions. We may change these terms and conditions at any time without notice. Any change will be effective immediately. Your use of our Website after any change constitutes an agreement by you to comply with and be bound by the amended terms and conditions. Therefore, you should read these terms and conditions from time to time for changes. 

 

Our Website

  1.   We will endeavour to provide you with access to our Website 24 hours a day, 7 days a week, except for upgrades and maintenance times. However, we do not warrant that access to our Website or that the functions contained in any content or any public interface or user access to our Website will be uninterrupted or error-free, that any defects will be corrected or that our Website or the server which stores and transmits Content to you are free of viruses or other harmful components. We do not guarantee continuous, uninterrupted or secure access to our services and the operation of our Website may be interfered with by numerous factors outside our control.

  2.   The information contained on our Website is provided by us in good favour on an “as is” basis. However, we make no representation or warranty as to the reliability, accuracy or completeness of the information contained on our Website.

  3.   To the extent permitted by law, all express or implied terms, conditions, warranties, statements, assurances and representations in connection with our Website and our Goods are expressly excluded.

  4.   In no event will we, including our agents, employees or contractors, be liable for any indirect or consequential loss or damages including without limit, loss of profits, loss of revenue, loss of business, loss of production, loss of data, loss of opportunity or goodwill, corruption of data or software, equipment failure or damage, security breach, network intrusion, network downtime or business interruption however caused in connection with our Website.

Intellectual Property

  1.   We own all intellectual property rights in the content of our Website to the extent that such content has been prepared and posted to our Website by us, including without limitation, the copyright in all photographs of our Goods displayed on our Website and the copyright in the catalogues which are displayed on our Website. We also own the copyright and the source code and object code in the software supporting and operating our Website.

  2.   You are provided with access to our Website only for your personal and non-commercial use. You may not in any form or by any means:

  1.  

    1.   Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of our Website; or

    2.   Commercialise any information or goods obtained from any part of our Website without our written permission.

    3.   You must not copy, reverse engineer, decompile or otherwise reproduce any part of our intellectual property by any means or in any form without our prior written consent.

  1.   Except as expressly permitted by these terms & conditions or by us in writing, you may not use or copy any trademark, tradename, servicemark, logo, symbol or other intellectual property rights owned by us without our prior written approval.

  2.   Nothing in these terms & conditions grants you any title, right or interest in our intellectual property.

General

  1.   These terms & conditions are incorporated by implication into all contracts between us and you and also in connection with your use of our Website.

  2.   If any part of these terms & conditions is held to be void or unlawful, these terms & conditions will be read and enforced as if the void or unlawful provision has been deleted.

  3.   If we sell our business and/or our intellectual property rights relating to our Website, you agree that we may transfer to the buyer your personal information.

Privacy & Personal Information

  1.   You may ask us to provide you with access to the personal information that we hold about you unless there is an exception that applies under the Privacy Act. We will deal with any request from you to obtain access to your personal information within a reasonable time. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal.

  2.   If you wish to gain access to your personal information or if you have any questions about how your personal information is collected or used, please contact us. Phone: +64 (07) 281 1509; or email info@shazzjewellery.co.nz.

  3.   You may ask us to remove your personal information from our database by notice in writing to the contact details referred to above.

  4.   We will, in general, collect your personal information directly from you. For example, we may collect your personal information when you deal with us over the telephone, send us correspondence (including letters, faxes and emails) or when you register on our website. Generally, the type of personal information that we collect includes your name, mailing address, telephone number/s and email address and date of birth.

  5.   You consent to us communicating with you (including by email) for the above purposes and in relation to sale of our Goods, orders you place for our Goods and other information in connection with our Goods (eg: new ranges of goods and catalogues). We do not disclose your personal information we collect to third parties for the purpose of allowing them to direct market their products and services.

  6.   In addition to the above, our web server may log details about any computer used by you to access our Website. In addition, our Website may store cookies on the web browser of your computer in order to better serve you upon your subsequent visits to our Website.

  7.   We protect your personal information from unauthorised access, modification and disclosure. We store your personal information either in hard copy form or as electronic data in our IT systems. We maintain physical security over our hard copy and electronic data, such as locks and security systems. We also maintain computer and network security, for example, by using firewalls and other security systems such as user identifiers and passwords to control access to our computer system.

Links

From time to time this website may include links to other websites. These links are provided for your convenience only. Shazz Jewellery has not reviewed all of the websites linked to this website and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by Shazz Jewellery. Use of the linked website is at your own risk.

Definitions

“Agreement” means the terms and conditions that apply to the use of the website

“Shazz” means Shazz Jewellery.

“Product/s” means the product that is specified on your order

“The website” means internet website with the URL www.Shazzjewellery.co.nz

“You/your” means the user of the website

“We/us/our” means Shazz Jewellery.

Consumer Customers Order and Payment

  1.   Each order placed by you via our Website is an offer to purchase the product(s) selected by you in your Website shopping cart for the price (including delivery and other charges and taxes) specified on our Website at the time you place your order.

  2.   Payment can be made by credit card only. We accept Visa and MasterCard.  You warrant that you are an authorised user of the credit card used to complete payment.

  3.   All orders placed through our Website will be confirmed by us by email. We reserve the right to reject your offer for any reason including, without limitation, the unavailability of any product, or an error in price or in your order, and to refund any payment made by you, at any time prior to dispatch.

  4.   We reserve the right to limit the quantity of products we agree to sell to you, in our absolute discretion. It is an essential term of this agreement that you do not resell our products to a third party. Customers wishing to be a stockist of Shazz Jewellery products should contact us directly for more information on how to become an Shazz Jewellery reseller.

  5.   Orders must be paid in full at the time of placing your order via our Website. All prices listed on our Website are in New Zealand Dollars (NZD) and must be paid in NZD. If you are ordering from outside New Zealand the charge to your card will be in NZD and your bank or credit card provider will determine the current exchange rate when you complete the transaction. We take no responsibility for the final amount charged to your credit card, including any bank fees charged. Contact your bank or credit card provider for details.

Prices

  1.   Prices displayed on the Website are inclusive of GST applied at the rate of 15%. You are responsible for any other taxes, duties or other liabilities imposed by any government agency, including without limitation any customs duty, goods and services taxes or any value added tax imposed on any product or service acquired or ordered by you via our Website.

  2.   Prices are current at the time of display on our Website, but may change at any time and all orders are subject to availability of products in stock.

Orders

  1.   All orders are subject to acceptance by Shazz Jewellery. Shazz Jewellery is not bound to accept any order. No order can be cancelled or varied by you once accepted by Shazz Jewellery.

  2.   If Products ordered are temporarily unavailable you will be contacted within 3 business day to be advised of the delay.

  3.   When purchasing 9 carat gold online, we may need to get your order verified with either a drivers licence or printed utility bill showing name and proof of address.

Order Confirmation and Tracking

  1.   After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent when your order is dispatched.

  2.   Products will be sent to your address nominated by you as part of the check-out process on our Website. You are responsible for ensuring that your nominated address details are correct.

  3.   Shazz Jewellery is not responsible for any products lost in transit.

  4.   Deliveries may be totally or partially suspended during any period in which we or our carriers may be prevented or hindered from delivering by any circumstances outside of our reasonable control, including but not limited to strikes, lock-outs, stock shortages, accidents, breakdowns of plant or machinery, storms, adverse weather, pandemics or epidemics, acts of public authorities, floods and other acts of God.

Minor discrepancies in Products

You acknowledge that:

  1.   Our Products are manufactured overseas and the majority of them are manufactured by hand; and as such, there may be minor discrepancies between:

    1.   The visual appearance of our Products as shown on our Website, our other promotional materials and as delivered to you; and

    2.   Individual units comprising the same Product;

    3.   The size of our Products as ordered and the size of the Products as delivered (in particular ring sizes);

  2.   Certain Products comprise components which are particularly delicate such as clasps and earring hooks and posts;

  3.   Our Products require special care and storage in accordance with our Care Instructions published on our Website;

  4.   All such minor discrepancies are not defects and you release us from all liability in relation to any such minor discrepancies and you further agree that you will make no claims against us in respect of any such minor discrepancies.

Security Policy

  1.   Shazz Jewellery uses the Paystation Payment Gateway for its online credit card transactions. Paystation processes online credit card transactions for hundreds of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paystation gateway are secured payments:

  2.   Payments are fully automated with an immediate response.

  3.   Your complete credit card number cannot be viewed by Shazz Jewellery or any outside party.

  4.   Paystation have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre

  5.   Paystation at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Shazz Jewellery.

Capacity

  1.   The Products on our Website are only available for sale to individuals who can make legally binding contracts. Our Products are not available to persons under the age of 18 years or any other persons who are legally prohibited from entering into binding contracts.

Governing Law

1.   The website is governed by New Zealand law.

Privacy Policy

Shazz Jewellery is a New Zealand owned and operated business and we are completely committed to Privacy Act 2020 .  Please read our privacy policy below and if you have any questions or concerns please please email us at info@shazzjewellery.co.nz.

Use of Information

  1.   Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose unless we disclose other uses at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and backup purposes only.

Collecting information on registered members

  1.   As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

  2.   Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Disclosure

  1.   Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

Security

  1.   We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

  2.   However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

  3.   In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information for Users

  1.   When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

  2.   We collect Device Information using the following technologies:

    1.   “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    2.   “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    3.   “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

  3.   Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

  4.   When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

  1.   We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    1.   Communicate with you;

    2.   Screen our orders for potential risk or fraud; and

    3.   When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  2.   We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Access to Information

  1.   We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

  2.   In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

  1.   We provide links to websites outside of our websites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

Wholesale Inquiries

Please choose carefully. You can only return your Shazz Jewellery product if it is faulty. Email us at info@shazzjewellery.co.nz for more information

Products purchased from Shazz Jewellery stockists:

Shazz Jewellery can only process returns for products purchased from shazzjewellery.co.nz If you purchased your product from a retail store or another website, please contact them directly. 

Products purchased from shazzjewellery.co.nz:

Within warranty (with proof of purchase)

If your product is within the Shazz Jewellery product warranty & you have proof of purchase:

  1. Request a copy of our Returns Form by emailing info@shazzjewellery.co.nz

  2. Complete the Returns Form & attach proof of purchase

  3. Package* & return your defective product via Courier Post or NZ Post**

  4. Keep proof of your shipment (including tracking number) until your return has been fully processed

Outside warranty or no proof of purchase

If your product is outside its Shazz Jewellery product warranty period, or if you do not have proof of purchase, we recommend that you take your product to a reputable jewellery shop for assessment/repair.

Please note:

  • Shazz Jewellery does not accept returns on change of mind purchases so please choose carefully

  • Shazz Jewellery will only exchange or repair products that we deem to have a manufacturing fault

  • A returns form and proof of purchase must be included with any returned product

  • Postage charges on returns are not refundable

  • Shazz Jewellery is not liable for packages that are lost or damaged during the transfer

* You are responsible for any returned product until it arrives at Shazz Jewellery. Therefore, you must package your returns securely to prevent damage during transit (we strongly recommend utilising the original packaging)

** these companies will deliver direct to our PO Box address

For additional information on our return policies, please contact us at info@shazzjewellery.co.nz

Payment Methods

- Credit / Debit Cards

- AfterPay 

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